Overcharged on vodacom account for years

Absolutely pathetic service , You can never get to the correct department . Every consultant has a different story to give you and you wait on the phone for hours . It has been 3 months I am trying to get hold of retention department , the excuse it they cannot transfer me because i have a platinum line .

I will be porting to another network after 30 years of supporting vodacom .

I have been overcharged for way too long