Overcharged on Invoice- Vodacom

<p>I have been overcharged on my Billing for the last few months from Vodacom. They have been overcharging me for a handset and still refuse to credit note me. Every month the invoice is a different amount, when the contract was clearly fixed at R249 for 24 months.</p> <p>I recently phoned in to the call centre to see if the error has been rectified.</p> <p> </p> <p>I found out that i will be billed approximately R 1339 for the month of June 2017.</p> <p>A charge of around R 900 is charged for Handset installments. My normal bill is supposed to be R249.</p> <p>When asked what it is for, the agent said its due to me cancelling my contract, which i have not.</p> <p>Each consultant at the Call centre didnot know what the charge was for.</p> <p>They transferred me to every department.</p> <p>They are absolutely useless. They transfer for from one department to another and ask the security questions over and over.</p> <p> </p> <p>The debit order is going through Monday. They said they going to try an escalate the problem before then which i believe they wont.</p> <p>The reference number is 1- ********** ********** . The cellphone number is ********** .</p> <p> </p> <p>Vodacom is the most useless network provider there is.</p> <p>If the debit order goes through and i am not refunded the money. i will personally go to the Head Office and lay a formal report.</p> <p> </p> <p>Pathetic Customer Service</p>