Overcharged on debt order

Item: Vodacom
Rating: 1
Author: Telissa D

I can't believe how Vodacom can debt the incorrect amount and now they are taking forever to refund the money back. I have been calling since last week Friday 03.11.2017 and its still in progress.. Unbelievable

Helpful (0)

Replies (3)

Telissa D's updateReviewer Update

10 Nov 2017, 12:53

I was suppose to get a call back this morning and still waiting.. I don't see why I must wait and keep phoning....

Telissa D's update10 Nov 2017, 12:53

Reviewer Update

I was suppose to get a call back this morning and still waiting.. I don't see why I must wait and keep phoning....

Vodacom's replyOfficial

10 Nov 2017, 13:05

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply10 Nov 2017, 13:05

Official