IN
Ishara N
1 reviews | Active since Feb 2015
06 Feb 2015, 11:37
Overcharged on Data and Voice Usage
Currently on a Talk 240 contract and was billed for both calls and data usage, account value was calculated at 5500.00<br> <br> This is totally unacceptable as I have been a loyal customer of Vodacom for over 20 years. I have been waiting for over a week now for someone to respond to my queries and I am still getting the same annoying sms.<br> <br> I need this resolved asap as I am cancelling my debit order on Monday.
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Vodacom's replyOfficial
06 Feb 2015, 12:29Hello inaicker,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Feb 2015, 12:29
Official
Hello inaicker,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,