MN
Matodzi N
1 reviews | Active since Aug 2017
29 May 2019, 20:36
Overcharged on data and airtime from vodacom.
I am getting poor service from Vodacom I am over spending on data. I have a plan that they allocate me 30 GIG monthly but it cannot last for 10 days, when I call customer service I am not getting help and when I top up with airtime it disappear also. Vodacom is *********** people on data and airtime. Most of the time when I call customer care I hear other clients also complaining about data. VODACOM IS *********** CUSTOMERS.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
30 May 2019, 07:43 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 May 2019, 07:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MN
Matodzi N's updateReviewer Update
30 May 2019, 07:47I got a call from vodacom but the person who called me just hang up on me.
MN
Matodzi N's update30 May 2019, 07:47
Reviewer Update
I got a call from vodacom but the person who called me just hang up on me.
Vodacom's replyOfficial
30 May 2019, 08:43Dear Matodzi,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,
Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,
Ashwin Abdurahman Consumer Website Team(SA)
Vodacom's reply30 May 2019, 08:43
Official
Dear Matodzi,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,
Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,
Ashwin Abdurahman Consumer Website Team(SA)