PW
Paul W
1 reviews | Active since Jan 2014
07 Jun 2023, 12:37
OVERCHARGED ON CONTRACT PRICE
I am dismayed once again. I recently upgraded my data contract. I was quoted R329 but my invoice is now showing an amount R362. Please can you rectify this. This is not acceptable by any means.
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Replies (4)
Vodacom's replyOfficial
07 Jun 2023, 13:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jun 2023, 13:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PW
Paul W's updateReviewer Update
18 Jul 2023, 09:13Dear Vodacom
I do not accept your response
1. I have had no notification of price increases
2. You quote me R329 on a new contract and within the same month charged me R352. Is this even legal??
3. I have had quotes only a couple of weeks ago confirming the prices you are charging me are wrong.
4. You apologized for overcharging me and said you would correct this, and yet you haven't
I insist someone contacts me immediately to discuss this. This is not acceptable by any means
I do not accept your response
1. I have had no notification of price increases
2. You quote me R329 on a new contract and within the same month charged me R352. Is this even legal??
3. I have had quotes only a couple of weeks ago confirming the prices you are charging me are wrong.
4. You apologized for overcharging me and said you would correct this, and yet you haven't
I insist someone contacts me immediately to discuss this. This is not acceptable by any means
PW
Paul W's update18 Jul 2023, 09:13
Reviewer Update
Dear Vodacom
I do not accept your response
1. I have had no notification of price increases
2. You quote me R329 on a new contract and within the same month charged me R352. Is this even legal??
3. I have had quotes only a couple of weeks ago confirming the prices you are charging me are wrong.
4. You apologized for overcharging me and said you would correct this, and yet you haven't
I insist someone contacts me immediately to discuss this. This is not acceptable by any means
I do not accept your response
1. I have had no notification of price increases
2. You quote me R329 on a new contract and within the same month charged me R352. Is this even legal??
3. I have had quotes only a couple of weeks ago confirming the prices you are charging me are wrong.
4. You apologized for overcharging me and said you would correct this, and yet you haven't
I insist someone contacts me immediately to discuss this. This is not acceptable by any means
PW
Paul W's updateReviewer Update
18 Jul 2023, 09:21Vodacom I have had no notice whatsoever about price increases
This is from your web site
Vodacom reserves the right to review the pricing of services where necessary, charges levied by Vodacom may vary from time to time and Vodacom shall provide you with at least 20 (twenty) business days' notice of such variations before they take effect.
This is from your web site
Vodacom reserves the right to review the pricing of services where necessary, charges levied by Vodacom may vary from time to time and Vodacom shall provide you with at least 20 (twenty) business days' notice of such variations before they take effect.
PW
Paul W's update18 Jul 2023, 09:21
Reviewer Update
Vodacom I have had no notice whatsoever about price increases
This is from your web site
Vodacom reserves the right to review the pricing of services where necessary, charges levied by Vodacom may vary from time to time and Vodacom shall provide you with at least 20 (twenty) business days' notice of such variations before they take effect.
This is from your web site
Vodacom reserves the right to review the pricing of services where necessary, charges levied by Vodacom may vary from time to time and Vodacom shall provide you with at least 20 (twenty) business days' notice of such variations before they take effect.
PW
Paul W's updateReviewer Update
18 Jul 2023, 11:16Vodacom let me just state very clearly
I was quoted by Sakile on all my contract prices on 29 June 2023. R329, R59, R179 and R99. This is after any supposed price increases. A total of R666. You are charging me R700!!!!
I demand you correct this. I have the recording of Sakile quoting me these prices on 29 June 2023. This is unacceptable!!!! I am extremely annoyed. I am on a very tight budget. I will take action if you do not respond to me
I was quoted by Sakile on all my contract prices on 29 June 2023. R329, R59, R179 and R99. This is after any supposed price increases. A total of R666. You are charging me R700!!!!
I demand you correct this. I have the recording of Sakile quoting me these prices on 29 June 2023. This is unacceptable!!!! I am extremely annoyed. I am on a very tight budget. I will take action if you do not respond to me
PW
Paul W's update18 Jul 2023, 11:16
Reviewer Update
Vodacom let me just state very clearly
I was quoted by Sakile on all my contract prices on 29 June 2023. R329, R59, R179 and R99. This is after any supposed price increases. A total of R666. You are charging me R700!!!!
I demand you correct this. I have the recording of Sakile quoting me these prices on 29 June 2023. This is unacceptable!!!! I am extremely annoyed. I am on a very tight budget. I will take action if you do not respond to me
I was quoted by Sakile on all my contract prices on 29 June 2023. R329, R59, R179 and R99. This is after any supposed price increases. A total of R666. You are charging me R700!!!!
I demand you correct this. I have the recording of Sakile quoting me these prices on 29 June 2023. This is unacceptable!!!! I am extremely annoyed. I am on a very tight budget. I will take action if you do not respond to me