Overcharged on contract

<p>My contract with Vodacom is just under R600 pm.</p> <p>One month I had gone over my budget and asked them if their is a type of "cap" that I can apply to my account to prevent me from having a huge bill.</p> <p>They told me about the "call limit" feature which if set will prevent me from exceeding a certain amount of usage on my contract. (If that wasn't the case, then they failed to explain it properly and it wasn't the solution to what I was looking for.)</p> <p>The best is that the call limit worked well every month after, I get a notification that I am about to reach my R50.00 limit, then when I reach it my service gets locked, (Can't use mobile data, make calls, etc.) which I am fine with as it doesn't cost more than I can afford.</p> <p>In October I got the notification that I was about to reach my call limit. I thought I was on WiFi instead of data, and when I looked again my bill was sitting on a data charge of R1,428.70. (Why did my call limit not activate?)</p> <p>The best part is, I called Vodacom to see if they can help me to resolve this before the debit order runs. Their response is that they can't do anything to assist me until I get the invoice, which I only get when the debit order runs... I was advised to contact them again after though and see if I can get assistance.</p> <p>I called them after the debit order ran, and their response is that the "call limit" is a voluntary limit and gives me the choice to exceed it and that there is a "mandatory limit" of R2,000.00 (which can not be changed by the way). So it's not their problem basically because it's in their T&C's.</p> <p>Why have a call limit that works as I expect it should, then the next month it doesn't have an effect?</p> <p>Basically what it comes down to is that your call limit is just a setting for an SMS notification and doesn't actually limit anything, when they decide that it doesn't, but other times it doest...</p> <p> </p> <p>My primary complaint is that with my first call, the solution they offered to me was not the correct one according to their T&C's, and it works inconsistently. The attitude of "it's not our problem" is not satisfactory.</p> <p>#VodacomMustFall</p>