overcharged on arrears

I got a cellphone contract with Vodacom in June 2021 and unfortunate , I lost my job in July I made the payment in July but from august going forward I was battling financially. my contract that I agreed on was roughly R270.00 a month. when my August statement came in and it showed a balance of R1270.00 ,

when I unqueried with them about this I was told it was for the extra gigs that was loaded on my phone. I acknowledged that I received it and it would be paid for but that they needed to remove it going forward. the lady I spoke to said she would get back to me. which never happened. September came and it was the same thing and then my account was suspended. I wasn't working and the invoices kept coming, October November December January the invoices kept coming through and with the extra R1000+ for the gig and in this time the account is suspended.

I tried contacting Vodacom, when you call you spent a long time trying to speak to someone and when they eventually answer the call is dropped, mind you this is my airtime wasted and costed money that I didn't have.

I started a job in Jan and tried to make a payment arrangement with no help. eventually someone called me in this month, I was told that nothing can be done. I made a payment arrangement but this just doesn't sit well with me .. I need help on this matter I also want to get the account paid ASAP . my contract was for R270.00

I would appreciate communication on this mail via email as I will not be able to answer calls during the day..