1 reviews | Active since Jan 2018
Overcharged on account
I am being charged double on my “handset” as per my account. I have phoned Vodacom at least 6 times and have confirmed this with their call centre. The matter has been escalated twice. The first time nothing came of it. The second time I got a confirmation message stating that the matter has been resolved - it has not!! Please can someone willing to fix this contact me? I have been overpaying for nearly 6 months due to an error on your side!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day,
As per our telephonic discussion, this query has been resolved. You may review your rating on the Hellopeter website.
Please accept our apologies for any inconvenience caused.
Regards,
RM
Good day,
As per our telephonic discussion, this query has been resolved. You may review your rating on the Hellopeter website.
Please accept our apologies for any inconvenience caused.
Regards,
RM