Overcharged, no feedback, pathetic service from supervisors / managers

<p>I realized that I have been overcharged on my account for January and phoned Vodacom on 01/02/2016. A very helpfull call agent appologized about the mistake and informed me that it would be payed back into my bank account in the next 48 hours.</p> <p>I phoned this morning (06/02/2017) to find out about the progress regarding my refund and was told that it was still pending and that it would take up to 7 working days for my request to be allocated to a person to handle this and only after they have investigated the issue would they pay me back MY money. Why does it take so long to pay me back, this was your mistake, not mine.</p> <p> </p> <p>I am so sick of Vodacom (this isn't my first problem by them by a long shot and I am done!). They will shut your line if your payment is late by one day but they have no problem holding on to your money if they ***** you over!</p> <p>I am closing all my accounts with them as soon as possible and would never go back and would never recommend them to anyone!</p> <p> </p> <p>(It has to be said that all the agents I have spoken to thus far has been very professional and as helpfull as they could be.)</p> <p> </p> <p> </p> <p> </p> <p>Frustrated beyond words!</p> <p> </p>