Overcharged my account & promises not adhered to

I have been battling with Vodacom Constantia, Call Centre, Accounts, Migration, Upgrade’s and have spoken to countless people who either just put the phone down or promises they would PERSONALLY fix the problem but never call back nor fix anything.

It all started with Owen at Constantia Village advises me into a package when my upgrade was due at the start of this year. I also stupidly took out insurance with Vodacom. A month later I went back and told him my account is over R1200 and I don’t want the insurance. I SIGNED the documents to cancel the insurance and he said try another month and see how it goes.

Still the bill was too high. So I went back and told him I don’t need data but voice in my “package” as I could see my minutes kept running out too quickly on voice. No problem he then switched me to another package.

My mistake for trusting a consultant to put me on the correct package to my needs. I emailed him and then finally went into the store to discuss how he could put me on a package whereby I was paying R1200 / R1300 a month as a HOUSEWIFE!!!!

He was no longer working there... so then starts my long journey of frustrating battles on every level to sort out my package to best suit my needs.

On the17th October I speak to a lovely supervisor at the call center and she works out which package would best suit my previous months re voice vs data etc. great I think we are on the right track. Then the 18th October I get a call from “back office / Migration” at 11:57 am - yes all calls are recorded so they can hear her promise me - that Migration fee will NOT be charged for switching me but I STILL have insurance!! WT?!? Really I signed a document to cancel it.

Get another number to call to cancel that but low and behold it’s still on my account.

Get my account for end of October and not only is a Migration fee on my account but two lots of insurance is billed onto my account!!!

Again the hamster wheel of calling centre after centre. Operations manager at Constantia Village, Upgrades, Call Centre. Name after name after name until the last supervisor, Philip promises me I would not have to retell my story and he would sort it all out and ring me back. He tells me I just need to pay R689 (less Migration fee and insurance) & my monthly account will ALWAYS be R586. So I pay that but at end of November I get an account for R2848!!!!!!! I only pay R586 as per Philip’s advice but still can’t seem to get anyone to sort out my account!!!

I have cried in public, literally, while on the phone or in person pleading with one of Vodacom’s many “consultants/supervisors/managers” to just sort this issue out!!!

I refuse to pay for items which were promised not to be charged or insurance which should have been cancelled months ago!!!!

Well it is now December and I get