EW
Eva W
1 reviews | Active since Sept 2018
05 Jun 2019, 11:11
Overcharged mobile data contract
First lost data on phone now overcharged on new mobile data contract! Can't VODACOM get anything right?? I have now spent more than 35 minutes trying to rectify their error and have spoken to 4 different customer "couldn't care less" people in 4 different departments. Each time having to answer security questions for verification ... Be warned anyone thinking of dealing with Vodacom ... seriously think again!!
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Vodacom's replyOfficial
05 Jun 2019, 13:41 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Jun 2019, 13:41
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,