Overcharged in billing

<p><br />I app**** for an upgrade on 16th April, which was only supposed to take effect 1st May and the Consultant assured me it would be. Yet it was activated immediately (breach of contract). Vodacom told me they would not reverse it. I have been charged in full for the month to month I was on as well as in full for the new upgrade for April. Nothing has been pro-rated (except my data - surprise surprise). I have been battling for 2 weeks for a reimbur*****t of R390 and not one single consultant has given me an explanation about why the money has been taken but have the cheek to reply "feedback remains" they only email me the invoice with the incorrect amount with a "take it or leave it" approach- thats the type of disgusting feedback I get from Vodacom! Vodacom refuses to reverse the mistake they made and is making ME pay for it! This is not the first time Vodacom has done this to me; I am so sick and tired of being treated like dirt after being with them since 1997, its disgusting! Their Consultants are vague and clearly not interested, or able, in resolving any query, especially one that involves money, yet refuse to allow me to speak to someone in Management that can explain to me as if I were a baby why extra money is being taken out of my account and why they are refusing to pay it back. Sounds like theft to me! I have tried being sweet and patient but I'm getting treated like ******* in return. I have had ENOUGH!<br />All I'm asking is for someone to explain step by step to me how they have come to the figure they have - so far they have refused to engage properly. Literally draw me a picture.</p>