Overcharged for WHAT????

Vodacom is really pathetic.

Being a new customer and already getting such service makes me regret taking out a contract with your company.

On Saturday a debit went off on my account for R447,99 which definitely caught my attention as this amount was way more then i was supposed to be debited.

wgen initially applying for this contract a spoke to a girl named Waseela who advised me the phones monthly cost is R175 per month but i will be paying R125.

As i went back into my statement from May i see now debit for Vodacom, that could be my fault not picking up then but really i did not pay attention to such a small amount being debited. i gave Vodacom approval to debit my account so i would think that they would debit me. I called your customer care line this morning and the girl i spoke to told me about the amount debited, i advised her i am aware of how much was debited but i want to know why that amount.

it is really not my problem if vodacom did not debit me as that is their job not mine. but i do not give authority to debit me almost triple the amount in 1 month and there is no explanation. then i also get told i need to wait 3-5 working days for this to be sorted out. which is absolutely absurd.

i want to know why i was not debited for May why i was debited so much in June where all the hidden costs are coming from and what the actual amount is that i am supposed to pay for this contract

i havent even received a single invoice nor the contract of my cellphone.

i also requested to be refunded the extra money deducted as i agreed to a specific amount being debited ONLY.