MS
Mandla S

1 reviews | Active since Oct 2018

23 Dec 2020, 11:27

OVERCHARGED FOR TWO CONTRACTS

I'm very disappointed with Vodacom's service. In July 2020 I was called for a contract upgrade of which I accepted. That's when my trouble with them began. Firstly from then until I was charged for 2 contracts R615 the old one R299 and the new one R299, when I called to query this I was told my old contract only expires at the end of October, which I thought was hogwash however I accepted that ****py story from them. Then in November I called them again to check if my contract was cancelled they said NO it was not. So I asked them to cancel my contract then they convinced me to take another contract for R70. Meaning from the 20th November I was supposed to be charged R369, however guess what I'm still being charged R637 when I call to query this I'm taken from pillar to post without any joy. Now I want to cancel everything I'm fed up with them

0
Replies (3)
Vodacom
Vodacom's reply23 Dec 2020, 14:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

MS
Mandla S's update23 Dec 2020, 14:14
Reviewer Update
Pls call me on ***
Vodacom
Vodacom's reply28 Dec 2020, 15:00
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards Consumer Website Team

Best regards,