1 reviews | Active since May 2016

24 May 2016, 15:59

Overcharged for things i have never requested

<p>So i have a Red Advantage contract from vodacom. With this package there is no need for me to add on bundles of data or minutes to my contract as the red advantage is sufficient. (and also the main reason for me upgrading to this package). But today i check my outstanding balance and to my surprise and dismay my balance for the month is about 2.5k to be debited on the 31st. So i call Vodacom customer care to find out why this is so as i am a red advantage user and i have not gone out of my bundles. I am then told about FOUR add ons that have been added to my contract! (ALL OF WHICH WERE NEVER REQUESTED BY ME). Even the agent assisting me said it doesnt make sense why anyone on red advantage would even add these additional bundles on as the red advantage is already a big contract.</p> <p>So make sure you guys check your statements and look into every line item! Because i could have blindly paid them for things i have never requested and added on.</p>

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Replies (1)
Vodacom
Vodacom's reply25 May 2016, 07:00
Official
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team