Overcharged for DATA usage

<p>I'm really not happy with the service I'm getting from Vodacom. My line has been blocked after <br />Vodacom messed up my bill by charging me exorbitant monthly debit orders where I have a monthly limit<br />in place to avoid my account going over my monthly budget.</p> <p>Since May 2016 I've been charged double the amount that I'm used to paying on my cellphone.<br />This was due to Vodacom not notifying me that out of bundle rates was app**** to my account.</p> <p>The same thing happened for the month of June.</p> <p>I've queried this on several occasions with no one at Vodacom being able to come up with answers. They just demanded me to pay amounts of R7000 and R15000<br />for a cellphon bill.</p> <p>In the month of July I got a call from a Vodacom employee that was a bit more helpful and advised me to pay the same amount<br />that I've been paying for the last couple of months which makes me a bit sceptical about the way our monthly bills are being calculated by Vodacom.<br />How can they work your bill out based on averages from previous months?</p> <p>Another Vodacom employee called me around the 13th of July informing me that Vodacom will credit my account with an amount of R 8724.64 as a once off gesture of goodwill.</p> <p>A week later I gott a call from the Vodacom Collections department demanding for<br />me to make an arrangement to pay the R 15000 outstanding. I refused to make any arrangements because the amount in question did not sound correct and the arrogant agent<br />was not very interested in my explanation.</p> <p>Now my line is blocked and my clients cannot get hold of me thanks to your faulty billing system Vodacom.</p> <p>I need to get this resolved as soon as possible please because I've got three products with you and have never defaulted on my accounts.</p> <p>Can someone please assist me with account I ********** </p> <p> </p>