Overcharged for Data/Terrible Service

Huge data bill. Asked to pay R6600 to have my phone reconnected. I paid that and whenever I tried to phone and get a status on my data dispute the answer was always \it has been logged and will be assigned to someone\" Still going on for over a week now. Was supposed to be assigned to someone in 24-48 hours. Nobody actually knows what the hell is going on. The service is horrific! I have been a Vodacom customer for over 20 years and my account has never been higher than R1300 (2014) in the space of two months I get a R12000+ bill. It's just impossible but they went ahead and turned my phone off anyway. Took 24 hours longer than it should have to get it reconnected and they still don't have an answer on my data dispute. I'm shocked at how terrible the service has been. Dropped calls, being put on hold, can't be put through to that department. There is not one positive point that I can make about the service I received, not one. I cannot wait to spend my money with another company. I will never touch a Vodacom account again."