Overcharged for data AGAIN!!!!

Item: Vodacom
Rating: 1
Author: Hayley W

<p>This keeps happening, I am currently sitting with a bill of R16k due to some unknown data charges that just go off in a matter of minutes. Vodacom has previously refunded me, not to my own bank account but to my Vodacom account. How many times is this going to happen?? Vodacom I contacted you last week Monday regarding this issue and I have heard nothing back! I am currently not employed and am sitting with the stress of a R16k bill! This is unacceptable. I want nothing to do with you, can I please just cancel my contract and put an end to all this stress! </p>

Helpful (0)

Replies (1)

Vodacom's replyOfficial

25 Jul 2016, 08:47

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply25 Jul 2016, 08:47

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Overcharged for data AGAIN!!!!

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