SB
Sazi B
1 reviews | Active since Mar 2011
12 Feb 2023, 19:54
Overcharged for canceled/returned products
I don't know whether to laugh or cry. Vodacom NEVER gets anything right. I've been tortured by their sales agents who just don't know what they are doing and they don't listen!!! For crying out LOUD can someone knowledgeable contact me, listen to my ongoing issues with Vodacom and sort them out, accordingly!!!
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Replies (2)
Vodacom's replyOfficial
13 Feb 2023, 07:36 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Feb 2023, 07:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SB
Sazi B's updateReviewer Update
13 Feb 2023, 14:28I got a call from a lady, I forgot her name but she said she was calling from Vodacom (Hellopeter Dept). Poor thing called me unprepared, she didn't know what's what so we ended a 15 min call without a solution. I had to call the aftersales department, the guy told me that my cancelation was logged but it was not done because the device was not at the warehouse at the time, he had to log a new escalation to cancel and left notes. Whoever is gonna call me regarding this, I have made your job a bit easier, please refer to the note on my profile and give me proper feedback!!!
SB
Sazi B's update13 Feb 2023, 14:28
Reviewer Update
I got a call from a lady, I forgot her name but she said she was calling from Vodacom (Hellopeter Dept). Poor thing called me unprepared, she didn't know what's what so we ended a 15 min call without a solution. I had to call the aftersales department, the guy told me that my cancelation was logged but it was not done because the device was not at the warehouse at the time, he had to log a new escalation to cancel and left notes. Whoever is gonna call me regarding this, I have made your job a bit easier, please refer to the note on my profile and give me proper feedback!!!