1 reviews | Active since Apr 2009
overcharged for a **** phone and service
<p>So in September this yearning I bought a s7 edge. Firstly.... when I was on contract I never used as much airtime and data and I'm convinced vodacom is *****ing it. I'm now on a you choose package and it sucks. How does more than 1gig and R200 airtime get used in less than a day if I'm not even downloading anything??? Secondly, my phone started heating up and yesterday it became boiing hot. It burnt my once clear phone cover. Took it to vodacom and after waiting for almost 2 hours I was helped. I got a message to say it was booked in and 24 hours later I haven't even received a msg or call to say what's wrong with it. If vodacom wasn't charging a few limbs for this phone I would cancel the contract and change service providers. Cause you ***** data and airtime and sell phones that are hazardous to your wellbeing and you make customers wait forever for help. Oh, and you offer really ridiculous loan phones. I'd be too embarrassed to use that. Is that what you think of your customers? </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I am still waiting for someone to contact me. in this time I got my phone back but the same thing happened. so what did they repair? I took it back last Thursday and didn't hear anything. yesterday I went to vodacom because I didn't hear anything from them only to be told they can't give me an update because it's still with the consultant.
Today I get a message, SIX days later, to say it's gone to the advanced repairs centre. I don't have this phone long and it's giving me such trouble. I don't want a phone that heats up. I'm not going to feel safe or comfortable with it. I am really hoping vodacom offers better service. I'm paying for a phone that doesn't work. that heats up. and we all know how samsung is known for their exploding phones.
Just please sort this out. either replace the phone or cancel my contract but I'm not paying any penalty. this is just utter nonsense now. I hope I will be reimbursed for he time I haven't had use of this phone.
I am still waiting for someone to contact me. in this time I got my phone back but the same thing happened. so what did they repair? I took it back last Thursday and didn't hear anything. yesterday I went to vodacom because I didn't hear anything from them only to be told they can't give me an update because it's still with the consultant.
Today I get a message, SIX days later, to say it's gone to the advanced repairs centre. I don't have this phone long and it's giving me such trouble. I don't want a phone that heats up. I'm not going to feel safe or comfortable with it. I am really hoping vodacom offers better service. I'm paying for a phone that doesn't work. that heats up. and we all know how samsung is known for their exploding phones.
Just please sort this out. either replace the phone or cancel my contract but I'm not paying any penalty. this is just utter nonsense now. I hope I will be reimbursed for he time I haven't had use of this phone.