Overcharged for 6 Months despite numerous complaints
<p>I upgraded my contract in July 2016 and for every subsequent month I have been overcharged.</p> <p> </p> <p>I am still being charged for my old handset fee despite the fact that I only upgraded one month early (Upgrade date being August 2016)</p> <p> </p> <p>I have phoned customer service on numerous occassions and been told that the problem has been sorted out but I am still being overcharged.</p> <p> </p> <p>I find it highly dissappointing that Vodacom, who claim to be the best cellphone service provider, have been continually de*****ing me for 6 months.</p> <p> </p> <p>I demand a cash refund for all of the months that I have been neglegently overcharged and that my next debit order is correct.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
