1 reviews | Active since Jan 2017

05 Jan 2017, 18:08

Overcharged for 6 Months despite numerous complaints

<p>I upgraded my contract in July 2016 and for every subsequent month I have been overcharged.</p> <p> </p> <p>I am still being charged for my old handset fee despite the fact that I only upgraded one month early (Upgrade date being August 2016)</p> <p> </p> <p>I have phoned customer service on numerous occassions and been told that the problem has been sorted out but I am still being overcharged.</p> <p> </p> <p>I find it highly dissappointing that Vodacom, who claim to be the best cellphone service provider, have been continually de*****ing me for 6 months.</p> <p> </p> <p>I demand a cash refund for all of the months that I have been neglegently overcharged and that my next debit order is correct.</p>

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Replies (1)
Vodacom
Vodacom's reply06 Jan 2017, 07:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team