NM
Nick M

1 reviews | Active since Jun 2017

05 Jun 2017, 17:15

OVERCHARGED FOR 2GB PROMO SINCE OCTOBER

<p>Vodacom has the wordt service in the world when trying to resolve a problem on the account! Since last year October i bought a once off data bundle of 2GB, now its permanantly on my account statement which i still do not receive via email which i have requested, i then get an sms yesterday stating the following " Dear Customer, have credited your account with R498 for the promo bundles charged as a once off gesture. Thnak you and have an awsome day." This does not solve my problem whatsoever as i have been charged R249.00 x 8 Months giving a total amount of R1991.00 ????????????????????????????? Unaccepatable service </p>

0
Replies (2)
Vodacom
Vodacom's reply06 Jun 2017, 07:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 Jun 2017, 10:28
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team