1 reviews | Active since Jun 2017
OVERCHARGED FOR 2GB PROMO SINCE OCTOBER
<p>Vodacom has the wordt service in the world when trying to resolve a problem on the account! Since last year October i bought a once off data bundle of 2GB, now its permanantly on my account statement which i still do not receive via email which i have requested, i then get an sms yesterday stating the following " Dear Customer, have credited your account with R498 for the promo bundles charged as a once off gesture. Thnak you and have an awsome day." This does not solve my problem whatsoever as i have been charged R249.00 x 8 Months giving a total amount of R1991.00 ????????????????????????????? Unaccepatable service </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
