SP
Subash P
1 reviews | Active since Nov 2015
16 Apr 2024, 10:35
Overcharged
Poor service from customer care. I was charged an amount of R107.50 during my free eSIM period. A customer care consultant asked me to deactivate and reactivate my service on my Apple Watch and said I would now be charged as she could not get my watch to connect. I am with Vodacom over 20 years and I keep getting threats to suspend my service for sometime I was advised to do.
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Replies (2)
Vodacom's replyOfficial
16 Apr 2024, 12:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Apr 2024, 12:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
SP
Subash P's updateReviewer Update
20 May 2024, 10:07This issue has caused me such stress as now I am listed on credit check as missed a payment. I have never missed a payment and Vodacom actually owed me money in the last month. Why have I been listed. Please update this as I have always paid my account
SP
Subash P's update20 May 2024, 10:07
Reviewer Update
This issue has caused me such stress as now I am listed on credit check as missed a payment. I have never missed a payment and Vodacom actually owed me money in the last month. Why have I been listed. Please update this as I have always paid my account