AN
Aletta N
1 reviews | Active since Jan 2022
31 Jan 2022, 15:08
Overcharged/ extra billing
I have been overcharged for Vodacom Fibre Broadband Interim Access which I did not apply for. (extra billing). Last month I logged a query and still have not received any feedback. I have been charged again for the same item. It's now 2 months installments.
When I followed up with the Vodacom Fibre says it has not been attended too.
Please attend to this urgently and I am awaiting for a re-imbur*****t.
I am seriously considering cancelling because I Can't afford to pay every month over R1000.00 for a 10 mb line and because of this I'm running short on my monthly expenses.
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Replies (2)
Vodacom's replyOfficial
31 Jan 2022, 16:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Jan 2022, 16:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
AN
Aletta N's updateReviewer Update
10 Feb 2022, 13:51Good Day
It has been now 10 days and I still have not received any call back
It has been now 10 days and I still have not received any call back
AN
Aletta N's update10 Feb 2022, 13:51
Reviewer Update
Good Day
It has been now 10 days and I still have not received any call back
It has been now 10 days and I still have not received any call back