Overcharged

Helllopeter I would like you to assist me with my queiry with vodacom. On the 29th of October 2020 I phoned them to queiry about the amount that they've been charging me on my account with them. I spoke to a lady by the name of Puleng, I've explained everything to her about them overcharging me, renewing my other airtime contract without my consent, charging me for video data that I was unaware of. I've asked her to cancel the airtime contract on the 063 number and cancel the video data which she told me that she canceled them and she sent me ref numbers confirming that the cancellation has been done on her side the ref numbers are as follows ***. 3 days later on the 02 of November my daughter received a video data again and my niece received airtime, I called them back again to ask them to cancell again. This time a lady by the name of Kgomotso assisted me and I explained everything to her again then she told me that the lady who helped me was from another department so she put me through to cancellation department then a lady by the name of Sandra Smith was busy with my queiry, she asked me what was the problem then I explained again to her then she confirms that yes the was a problem, so she asked me do I mind to hold on, while she was busy on the computer trying to sort out the problem for 35 minutes holding on to the phone, then the phone just went straight on voice prompt asking me to rate the level of service that I had received then I press 0, the voice prompt asked for my mobile number so that they can come back to me which they didn't. The next day 03 of November I phoned vodacom again then a male consultant answered the phone, again I explained myself then he transferred me to a lady by the name of Vareshni who was working from home, again same thing of explaining the problem and I told her that what happened the previous day on the phone with Sandra then that's when she tried to transfer me to Sandra so that she can continue assisting me with the problem but she couldn't get hold of her.then she assured me that she'll make sure that Sandra phones me back. Till today I'm still waiting on them to get back to me. I've been trying to get hold of vodacom no assistance it's on voice prompt asking me to wait for the next available consultant, even today before I wrote this complaint I phoned them 5 times still no available consultant. They are still billing me more.