Overcharged by Vodacom

On 1 June 2018, Vodacom wrongfully over debited my bank account for an amount greater than that agreed to as per the associated data contract. To all those with a Vodacom contract, I suggest you review your Vodacom debit order amounts to ensure that you are not being wrongfully overcharged.

I called the Vodacom contact/customer care centre to inquire as to why I was overcharged. This customer inquiry process was poorly designed by Vodacom and painful to endure. My support call was either redirected to a different department, dropped or directed to a customer survey. I made over ten calls and spent over an hour trying to understand why I was overcharged and to request a refund.

I was eventually informed that the extra amount charged to my account was in respect of a Vodacom promotion, a promotion that I was not informed about, nor did I consent to. I was told that I was automatically signed up for the promotion. I informed the Vodacom consultant that I did not consent to a promotion and that I had, in fact, cancelled my Vodacom data contract, therefore signing up for a promotion as an add-on to the contract would not make any sense.

I requested a refund. I was told that someone from Vodacom would contact me within the next 7 days to process the said refund, however, as of writing this review, I have yet to be contacted by Vodacom.

Once more, to all those with a Vodacom contract, I suggest you review your Vodacom debit order amounts to ensure that you are not being wrongfully overcharged.