GL
Given L

1 reviews | Active since Nov 2017

25 Jun 2019, 04:21

Overcharged by mighty vodacom

I am really getting annoyed at the level of service I'm getting from vodacom. Few days ago I called with regards to my contract bill that has been overcharged with R216,44 and they told me it will be sorted within 3 business dats, and within those days I got an SMS stating that the error has been corrected. But to my surprise the mighty vodacom still went on to debit the overcharged amount. Can someone who exactly knows something about solving this issue sort out this mess.

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Replies (1)
Vodacom
Vodacom's reply25 Jun 2019, 07:38
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team