VB
Vasco B
1 reviews | Active since Mar 2009
07 Jan 2021, 12:01
Overcharged by 70%
I have signed up with Vodacom for a 20meg uncapped fiber service for R899.00 a month. Vodacom have charged me R1542.70 for this service and now R1498.00, they have also charged me R250.00 for a re connection fee that was requested by one of their own technicians because they messed up the installation. So now I have to pay for mistakes made by *********** Vodacom staff and I get overcharged for services I signed up for.
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Replies (3)
Vodacom's replyOfficial
07 Jan 2021, 14:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Jan 2021, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 Jan 2021, 12:44Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that on the 07-01-2021 you have been in contact with our Fibre Support Team and the billing has been explained. For any further assistance, you can chat directly with the Team on *** (Free from any Vodacom simcard) Regards Consumer Website Team
Best regards,
Vodacom's reply19 Jan 2021, 12:44
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that on the 07-01-2021 you have been in contact with our Fibre Support Team and the billing has been explained. For any further assistance, you can chat directly with the Team on *** (Free from any Vodacom simcard) Regards Consumer Website Team
Best regards,
VB
Vasco B's updateReviewer Update
03 Feb 2021, 09:18Exactly. The billing has been explained over and over but you don’t listen. The billing is wrong! And no matter how many times I tell you that you are billing me twice for one service, you don’t hear it, you don’t understand and you explain the billing to me again. I understand the billing, and you are charging me for services that I do not have and did not request. Why would I request 2 uncapped fiber services at the same address? Vodacom have big mouths and no ears!!
VB
Vasco B's update03 Feb 2021, 09:18
Reviewer Update
Exactly. The billing has been explained over and over but you don’t listen. The billing is wrong! And no matter how many times I tell you that you are billing me twice for one service, you don’t hear it, you don’t understand and you explain the billing to me again. I understand the billing, and you are charging me for services that I do not have and did not request. Why would I request 2 uncapped fiber services at the same address? Vodacom have big mouths and no ears!!