OVERCHARGED BILL AND ****** DATA

I’ve been a loyal client to Vodacom for over 15 years now, and this is the treatment I get?? I currently have 2 contracts with them: phone and router. My router billing has gone from R299 to R353 in a month, and for the life me, I cannot understand how that happens. What kind of an increase is that? Whenever I try to log into my Vodacom App to view my bill, it loads “Logging you in” for minutes, then gives me an error. So I’ve never been able to view my bill to better understand the ridiculous increase. Also, as I’m texting this, I’ve been on the phone with them for over 2 hours, being tossed to and fro by a Simphiwe and a Thato, about my data. They cannot even answer simple questions. Apparently I’ve consumed 60GB of Data within 9 days, that’s never happened before. I always recur data every month because I only use it on my phone. The most I’ve used is 20GB in a month. Vodacom better do something about this else they can kiss my loyalty goodbye. There are better and cheaper service providers waiting to value me as a customer. I want my anytime and night data back, and my billing reviewed TODAY!