overcharged been calling since 14 Feb 2017

<p>I've called countless times been promised that my money would be paid back into my account. Over month no with no results.</p> <p> </p> <p>Each time I call the agent says i was charged for 2 packages and upgrade fee. I upgraded online so I shouldn't have been charged. I only have 1 package.</p> <p>No service no response </p> <p>Disappointed client </p> <p>Been with u for years </p>