1 reviews | Active since Jun 2014
Overcharged and Unhappy
I have a contract with Vodacom and I am on the Smart M package. This entitles me to 120 minutes per month. I always have minutes left, so please explain to me how it is possible that I am being charged for Calls? Invoice for September (Invoice nr H0-57J8S) shows I am being charged R174.13 for voice calls and Invoice for July (Invoice nr H0-4EBRK) shows I was charged R100.71 for voice calls. I do not have money to throw around and this is not the first time I have raised this. It is unacceptable - I need an explanation please. Account nr I ********** -6
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team