Overcharged and terrible customer service

<p>So this month I have been charged R1300~ extra on my vodacom bill for out of package data usage. </p> <p>This is absolutely impossible seeing as I am on the flexi200 package that only provides me with airtime.</p> <p>Once I have used all my airtime/data I have to buy more in order to use data.</p> <p> </p> <p>How is it POSSIBLE that I have been charged extra for data usage, when its not possible for me to use data when my airtime is finished.</p> <p> </p> <p>I have been passed through to someone who I can dispute this charge with telephonically, and have been on the line for about 20 minutes before I hung up.</p> <p> </p> <p>This is absolutely disgraceful service.</p> <p> </p> <p> </p> <p> </p>