overcharged and still charged a penalty fee

<p>on my bill for november2016 i was charged extra on my contract.</p> <p>when i called the customer care they said i was charged an upgrade fee which was not supposed to be charged.</p> <p>i have been calling the customer care from the 29.11.2016 to sort this issue out but still nothing has been done.</p> <p>i recieved an sms on 01.12.2016 saying that a R150.00 credit note is passed on my account for the upgrade fees and it takes 7-14 days to be processed , this also still has not been put through on my account.</p> <p>i called in on 02.12.2016 to query how much i should now pay and the consultant said R374.75. i thereafter paid R380.00 on the same day. she also reassured me that my line will not be locked.</p> <p>on top of all this i was also charged a penalty fee of R100.00 which is billed on my december2016 invoice.</p> <p>i called numerous times to have my line unlocked but they say my account is in arrears,which infact is incorrect because i paid what i was advised to be paid.</p> <p>i called the accounts dept yesterday and asked to speak to the team leader of that dept.</p> <p>he takes all my details and then transfers me to the upgrades dept where i was then told this problem has nothing to do with them its account related, so why the supervisor from the accounts dept transfered the call there i dont know.</p> <p>i have logged this complaint from the day i was overcharged.</p> <p>i even sent an email to the complaints dept, but still i havent recieved even an acknowledgement of the mail.</p> <p> </p> <p>I am not willing to pay the R100.00 penalty for Vodacom over charging me.</p> <p>I am not willing to pay the upgrade fee that I was charged for no reason.</p> <p>I am not willing to pay to have my lines unlocked and reconnected as I did make payment.</p> <p> </p> <p>The two numbers in question are:</p> <p> ********** 073</p> <p> ********** 773</p> <p> </p> <p>The reference numbers for the calls I logged are as follow:</p> <p>1- ********** 000803</p> <p>1- ********** 40353</p> <p>1- ********** 500819</p> <p> </p> <p>i am just so annoyed and ****ed of at the service recieved from this people.</p> <p>they do have records of all the calls as they are recorded everytime that you call in.</p> <p>everytime i called i had to keep repeating this story to the consultant.</p> <p>apart from all this i have incurred bank charges for the unpaid debit that went of my account, as i normally pay R293.00 for my account every month and end of november i was R527.49.</p> <p> </p> <p>these people need to catch a serious wake up call.</p> <p> </p> <p>worst network ever.</p> <p> </p> <p>reshma.</p>