Overcharged and pathetic customer service

I received a bill frOm vodacom with extrA charges so sent in a request for them to correct my account via email. I didn’t get a response from then but got a message at the wnd of the month to pay my bill or else my line will get disconnected. So I phoned the number on the message and after explaining everything she tells me I need to speak to customer care for that and puts me through, 10 minutes to waste. Then the lasy at customer care doesn’t seem to know what’s going on and then puts me on hold for I don’t know what. Eventually the music even stops playing and I hear them talking amongst themselves and nobody getting back to me. I kept on that line for one hour till they eventually cut me off. So don’t expect any money from me VODACOM, sort your customer care staff first and stop wasting peoples time. The very reason I sent an email and didn’t phone in the first place. Then get a message and forced to phone in and still no solution! I have proof of email, and phone call holding the line for an hour with audio.