Overcharged and no feedback

Item: Vodacom
Rating: 1
Author: yaseenpatel Y

I’ve raised numerous queries about my billing and last month my bill was R8145 and now this month it is showing R8839 which is very alarming as I don’t go over my usage. I also haven’t received feedback on my previous complaint. How does my bill increase by almost R800

Helpful (0)

Replies (2)

Vodacom's replyOfficial

14 Sept 2022, 08:56

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply14 Sept 2022, 08:56

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

yaseenpatel Y's updateReviewer Update

14 Sept 2022, 11:14

No email was sent regarding additional information please advise what email this was sent to

yaseenpatel Y's update14 Sept 2022, 11:14

Reviewer Update

No email was sent regarding additional information please advise what email this was sent to