Overcharged and lost airtime
<p>Vodacom overcharged me by over R500 this month and I received no airtime. I have a top up contract so the overcharge makes no sense. I've attempted to call Voda care on several occasions but keep getting the same message about "we're experiencing high call volumes, try later." I want to know what has happened to my account and where my aire time has gone?!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
A month has gone by since I spoke to Vodacom telephonically - I was told that someone would call me back with regard to me being overcharged. I have not had a call back - I am still waiting and still being overcharged!!!
A month has gone by since I spoke to Vodacom telephonically - I was told that someone would call me back with regard to me being overcharged. I have not had a call back - I am still waiting and still being overcharged!!!
STILL NO RESPONSE FROM VODACOM AND IMPOSSIBLE TO GET THROUGH TO THE CORRECT DEPARTMENT / PERSON. I HATE VODACOM!!!!!
STILL NO RESPONSE FROM VODACOM AND IMPOSSIBLE TO GET THROUGH TO THE CORRECT DEPARTMENT / PERSON. I HATE VODACOM!!!!!