Overcharged and blocked

Item: Vodacom
Rating: 1
Author: Livhuwani F

Well, following up on my previous review...I'm still being overcharged and since I refused to pay for the money we didn't agree y lines are blocked! Can we just terminate this whole thing since they can't help me...

Helpful (0)

Replies (3)

Vodacom's replyOfficial

24 Oct 2017, 12:55

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply24 Oct 2017, 12:55

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's replyOfficial

26 Oct 2017, 15:25

Dear client,

Your query has been addressed and assigned to the relevant supporting team.

Warm regards,

Best regards,

Vodacom's reply26 Oct 2017, 15:25

Official

Dear client,

Your query has been addressed and assigned to the relevant supporting team.

Warm regards,

Best regards,

Livhuwani F's updateReviewer Update

13 Dec 2017, 17:48

Vodacom you said you were sorry Reversed the charges and refunded me...nothing extra to show how sorry you really are for disconnecting me for a full week... But guess what, continued overcharging me altogether... And nobody understands my complaints until I get blocked, so we blocked again... Can somebody assist me sue these hypocrites???

Livhuwani F's update13 Dec 2017, 17:48

Reviewer Update