Overcharged account for 5 months

<p>I requested a down grade on my account for cell no: ********** in July 2016 on the recommendation of Vodacom.</p> <p>I was supposed to be paying a reduced rate of approx. R 90.00 per month from September 2016 but Vodacom is still deducting the old contract fee of approx. R900.00 p/m since September 2016.</p> <p>I have been to two different Vodashops and also to Vodaworld and discussed this issue with the consultants. Vodacom has acknowledged the query and notified me via SMS that it is being addressed. I have so far received 3 SMS's from Vodacom stating that my query has been address and closed but they still bill me incorrectly every month.</p> <p>This has now become a very stressful situation as I cannot afford these payments at all.</p> <p>I have proof of all the communications with Vodacom in the form of SMS's, notes taken at the Vodashops and e-mails sent and received from Vodacom.</p> <p>I have tried to contact Vodacom's Accounts Dept. but to no avail.</p> <p> Please HELP!!!!!!</p> <p> </p> <p> </p> <p> </p>