1 reviews | Active since Nov 2016

15 Nov 2016, 13:25

OVERCHARGED ACCOUNT AND ***** ON MY CELL ACCOUNT REF S3-GB218-8MMAH

<p>On 3 November I logged a call via email with Vodacom and till today no response. A contract which I did not sign for or approved has been added to my cell nr and an amout of R270 was added WITHOUT my approval. I added an affidavit and a letter stating that and since 3 November NO RESPONSE whatsoever from VODACOM. My account is over R4000.00 a month This is how clients being treated. I will send a response to the CEO because maybe then I will get an answer from Vodacom. y total bill was R3966,26 WHY DID THEY DEDUCT ON MY ACCOUNT <strong>R4313.46.? Once again no response!!!</strong> I hope to get better service from Cell C if I move to them. </p>

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Replies (1)
Vodacom
Vodacom's reply15 Nov 2016, 13:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team