RB
Ramarwaneng B
1 reviews | Active since Jan 2016
07 Apr 2021, 11:46
Overcharged account
At the end of February I was not able to pay for contract as there insufficient funds in my account. Meaning that I would have to pay R199 twice. My statement reflects a deductible of R498. 88 instead of R398. I being overcharged by R100.88. I need you to help me get a refund.
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Vodacom's replyOfficial
07 Apr 2021, 13:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Apr 2021, 13:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team