Overcharged
<p>Vodacom double debited me for December and I called them to credit back my account, they sent me an sms to say my query was resolved and I will be credited. To my surprise this morning they debited my bank account again yet they still owe me money. It's been a month now since I called them to request a refund and I was given ref no: 1- ********** 768203. I want my money and I want it back today</p>
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Vodacom's replyOfficial
26 Jan 2017, 09:32Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Jan 2017, 09:32
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,