Overcharged

<p>I've been overcharged this month on my Vodacom bill by more than R3000. When queried with customer care I'm being told that I was billed out bundle rates for data. How can this be if data was still carried over for the previous month. I'm being told that the query was logged and that I'll receive a reference number, waiting till now for that reference number, I'm also being told by customer service that it will take 7 to 14 working days to have my own money transferred back to me. How can you guys deliver such a poor service, I'm a loyal customer with an account of about 4K a month (this month almost more than 7K) but is considering to seek service elsewhere if this is how you guys operate. I've lost TRUST in your service. </p>