LM
Lerato M
1 reviews | Active since Mar 2019
05 Feb 2023, 20:47
Overcharged
Hi
This is my second platform because my issue hasn't been resolved, I have 2 contracts with you 1 contract I pay R299 and other contract I pay R678 in December 28th R629. 88 was debited instead of R977 the balance I owe you from that is R347, 12 in January 27th I paid R1324, 12 (R299 + R678 + R347, 12) why is my account in arrears and why do I have to pay R1796,63 and not R977? What is the extra R819,63 for?
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Replies (2)
Vodacom's replyOfficial
06 Feb 2023, 07:38Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Feb 2023, 07:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LM
Lerato M's updateReviewer Update
07 Feb 2023, 21:39NO ONE has called back and my account is blocked I've been with guys for years and years never missed a payment and this is the service I get? Why is my account blocked and is there a reason I was charged more than my contract agreement?
LM
Lerato M's update07 Feb 2023, 21:39
Reviewer Update
NO ONE has called back and my account is blocked I've been with guys for years and years never missed a payment and this is the service I get? Why is my account blocked and is there a reason I was charged more than my contract agreement?