CC
Christo C

1 reviews | Active since May 2014

04 Aug 2015, 17:02

Overcharged

Initially I requested an upgrade to Iphone 6 (black handset). Handset was delivered to me,but in gold color. As this was incorrect, the handset was returned and upgrade was cancelled. In June, I again upgraded and this time choose Samsung S6 handset. I was then charged incorrectly for 2 handsets and it appears that I am still on incorrect Iphone 120S contract. I would appreciate it this could be sorted out as soon as possible and that I get refunded for the incorrect charges on my account. Thank you

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Replies (1)
Vodacom
Vodacom's reply06 Aug 2015, 08:14
Official
Hello CC1111,

Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.

A consultant will make contact with you in due course to assist with your query.

Kind regards,
Vodacom Consumer Website Team

Best regards,