CC
Christo C
1 reviews | Active since May 2014
04 Aug 2015, 17:02
Overcharged
Initially I requested an upgrade to Iphone 6 (black handset). Handset was delivered to me,but in gold color. As this was incorrect, the handset was returned and upgrade was cancelled. In June, I again upgraded and this time choose Samsung S6 handset. I was then charged incorrectly for 2 handsets and it appears that I am still on incorrect Iphone 120S contract. I would appreciate it this could be sorted out as soon as possible and that I get refunded for the incorrect charges on my account. Thank you
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Replies (1)Vodacom's replyOfficial
06 Aug 2015, 08:14Hello CC1111,
Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.
A consultant will make contact with you in due course to assist with your query.
Kind regards,
Vodacom Consumer Website Team
Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.
A consultant will make contact with you in due course to assist with your query.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Aug 2015, 08:14
Official
Hello CC1111,
Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.
A consultant will make contact with you in due course to assist with your query.
Kind regards,
Vodacom Consumer Website Team
Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.
A consultant will make contact with you in due course to assist with your query.
Kind regards,
Vodacom Consumer Website Team
Best regards,
