MD
Mo D
1 reviews | Active since Feb 2018
07 Jun 2018, 10:01
Overcharged!!!
Recently did an upgrade with vodacom direct to a galaxy S9 once phone arrived there were some problems with it. Phoned Vodacom and did a reversal on the upgrade.
My old contract device price was around R147 pm. Reversal was done in April however I am currently still being charged R330pm for a phone I no longer have. Please can someone explain the reason for these charges. Logged a call with service dept. A week later got an sms stating enquiry is closed. Only to find in June once again I am still being billed for R330 for a phone I do not have.
Appaling service after being patient with them and still issue is unresolved. I am currently past my 24 month contract period (expired 10 April)and should not be charged any device charges.
**************** being charged for an item I do not have, and refunds are almost non-existent when it comes to this.
Frustrated with Vodacom services!!!
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Replies (2)
Vodacom's replyOfficial
07 Jun 2018, 10:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Jun 2018, 10:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
MD
Mo D's updateReviewer Update
27 Jun 2018, 20:49All lies. Been over 2 weeks since the posting and not even a phone call, email or sms. As long as you keep on paying Vodacom is not concerned about the well being of their customers. What happened to customer service. Horrible service from an international company.
MD
Mo D's update27 Jun 2018, 20:49
Reviewer Update
All lies. Been over 2 weeks since the posting and not even a phone call, email or sms. As long as you keep on paying Vodacom is not concerned about the well being of their customers. What happened to customer service. Horrible service from an international company.