JB
Janis B
1 reviews | Active since Nov 2011
29 Sept 2015, 12:33
Overcharge re free minutes.
Once again ,a new form of the theft of subscribers money looms its ugly head.<br> I have a contract with Vodacom with 100 FREE minutes as part of the deal.<br> My latest billing and charges for calls made ,resulted in my actually adding up the free minutes used in order to ascertain why I was charged for so many call minutes.<br> Lo and behold,having added EVERY minute and second used,I found that I had only used 43 minutes and after that,the charges started.<br> This is theft on a grand scale and must be affecting possibly ALL Vodacom customers.<br> I have lodged a complaint and 72 hours later,have still not heard from Vodacom.<br> I would suggest to allreaders,check your billing,you HAVE been **********.
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Replies (1)Vodacom's replyOfficial
29 Sept 2015, 13:31Hello janisb,
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
Vodacom's reply29 Sept 2015, 13:31
Official
Hello janisb,
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
