JB
Janis B

1 reviews | Active since Nov 2011

29 Sept 2015, 12:33

Overcharge re free minutes.

Once again ,a new form of the theft of subscribers money looms its ugly head.<br> I have a contract with Vodacom with 100 FREE minutes as part of the deal.<br> My latest billing and charges for calls made ,resulted in my actually adding up the free minutes used in order to ascertain why I was charged for so many call minutes.<br> Lo and behold,having added EVERY minute and second used,I found that I had only used 43 minutes and after that,the charges started.<br> This is theft on a grand scale and must be affecting possibly ALL Vodacom customers.<br> I have lodged a complaint and 72 hours later,have still not heard from Vodacom.<br> I would suggest to allreaders,check your billing,you HAVE been **********.

0
Replies (1)
Vodacom
Vodacom's reply29 Sept 2015, 13:31
Official
Hello janisb,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team