Overcharge / problems shifted - no assistance forthcoming everybody shifts the responsibility

I have been overcharged on my billing for this month I went to Canal Walk this past weekend for assistance and stood in the queue waiting to get my problem solved. It was confirmed by Ashwill Louw at Canal Walk that my billing is incorrect and the lady who assisted promised me that I will get a service call request number send to my phone. I wanted to wait but she insisted that I do not need to wait the service request will be logged with Vodacom to rectify my billing and the reference number for this will be send to my phone, I am still waiting. After a number of hours and still not receiving the reference number I phoned 082 111 as instructed by the assistant at Canal Walk should I not receive a reference number for the service request logged from her side. Every time I dialled 082 111 my call was picked up and answered but eventually I was directed and then continually received a message when dialling 082 111 that the number I have dialled does not exist, no matter how many times I tried to dial.

Today I had to phone during my work time to try and solve this issue because I thought to give everybody a fair chance in all fairness to get my service request logged. Still nothing.

When I dialled 082 111 today I was transferred to several different numbers, nobody can help me everybody shifted the responsibility to another department. When I spoke to a lady at upgrades because apparently this is where my problem should be solved this lady transferred me to a switchboard option or whatever you want to call it and here I was given the option to get my billing sorted out to only get an automated when I selected the option that this department is closed and will only be available tomorrow, I am not sure if this means tomorrow - Thursday.

I truly find this very stressful because I am now phoning during my work time that is supposed to be dedicated to my employer. I cannot get a decent response from Vodacom during any other time but regardless I am still struggling to get assistance. How do I get my overcharged incorrect billing sorted when I cannot get decent assistance from anybody when I go to Vodacom in person, stand in a queue does not get the assistance there or when I phone as I was told to do, I did this so many times over and over and still get no assistance.

When something is wrong from my side I quickly get a response to be told how wrong I am but when my bill is incorrect or something else is wrong I struggle endlessly to get any response to solve the problem that is a fault from Vodacom.

What do I do, I cannot spend so much time with people that do not want to do what they are supposed. Why can nothing every be simple and correct.

Where do I go now, how many times do I have to try to solve this problem.

Ashwill Louw gave me his email address to assist and I was impressed because he promised if I send him the necessary documentation he will even fix my surname that Vodacom has not been able to do for many years. I emailed him all he told me to and I queried the fact that I have not received any response with regard to my incorrect billing. He just did not bother to respond, **********