LC
Louisa C

1 reviews | Active since Oct 2014

23 Sept 2016, 09:52

Overcharge on phone

<p>I had a 24 month contract with Vodacom since August 2014 according to which I had to pay 24 installments on the Samsung phone which was included in the contract. According to my records I paid up the phone at the end of July 2016 but Vodacom keeps on charging me for the installments.</p>

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Replies (1)
Vodacom
Vodacom's reply23 Sept 2016, 10:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team