Overcharge on my Vodacom account.

Vodacom, despite my email of 2 December you still have not sorted out the unexplained charge on my acccount.

URGENT - Vodacom Invoices and Statements – NA040029 Inbox

Michelle Pay <***> Attachments Dec 2, 2025, 8:37 AM to srm, vodacombill

Good day

Please advise what is going on with this statement. I have never ever missed a payment and since your staff messed up my account and I had to report it to Hello Peter there is now some odd R2 607.96 amount on my account. My account is never ever late and the debit order has always been in place and the full amount due taken so where does this come from?

I want to know what this other amount is that was brought forward.

Also Vodacom have on their own volition cancelled my debit order!!!!

image.png Please sort out urgently and reinstate the debit order.

I will do a manual payment for the R3 534.97 and send the pop.

Regards Michelle Pay

This unexplained amount needs to be deducted off my account. My account has been on debit order for all the years and somehow on 4/101/2025 this amount appeared on my account when I lodged my previous complaint of your consultants not doing their job properly. REFER PREVIOUS COMPLAINT